Manager, It Operations

Overview

• Lead IT operations to ensure reliable, scalable, and secure infrastructure supporting organizational goals and growth.
• Manage and mentor a team of IT professionals, fostering collaboration and technical excellence.
• Oversee IT service desk operations, ensuring efficient and high-quality support for users.
• Drive strategic IT projects, including system upgrades and infrastructure modernization initiatives.
• Collaborate with cross-functional teams to align IT strategies with business objectives.
• Ensure compliance with IT security policies, standards, and regulatory requirements.
• Develop and manage vendor relationships, optimizing IT services and technologies.
• Support budget planning and identify opportunities for cost optimization and efficiency.

Key Responsibilities & Duties

• Lead and mentor IT teams, promoting a culture of ownership, innovation, and service excellence.
• Ensure infrastructure uptime, scalability, and reliability across facilities and cloud environments.
• Implement and maintain robust cybersecurity tools, protocols, and practices.
• Manage IT service desk operations, monitoring performance metrics and driving improvements.
• Analyze incident trends to identify root causes and implement effective solutions.
• Lead IT projects, ensuring timely delivery within defined scope, budget, and quality standards.
• Coordinate purchasing, licensing, and vendor evaluations for IT services and technologies.
• Maintain compliance with IT governance, change management procedures, and industry standards.

Job Requirements

• Bachelor’s degree in a relevant field and 7+ years of IT infrastructure experience.
• Proven leadership experience managing technical teams and complex projects.
• Strong knowledge of infrastructure platforms, cybersecurity practices, and ITSM tools.
• Preferred certifications: PMP, ITIL, CISSP, or Microsoft Azure Administrator.
• Experience with ERP systems and security frameworks is advantageous.
• Excellent communication and stakeholder engagement skills.
• Ability to manage time, priorities, and multiple workstreams effectively.
• Background in distribution, logistics, or manufacturing environments is a plus.