Lead CRM modernization and integration projects in a hybrid work environment. Enhance operational efficiency through innovative solutions and automation strategies. Collaborate with dynamic teams to drive impactful technical advancements.
Experienced Crm Administrator
in Information Technology PermanentJob Detail
Job Description
Overview
- Administer and enhance CRM systems to support business operations and strategic initiatives.
- Collaborate across departments to deliver tailored CRM solutions and integrations.
- Focus on optimizing data management and system performance for seamless operations.
- Contribute to automation strategies to drive organizational efficiency and scalability.
- Provide technical expertise and user support to maximize CRM adoption and effectiveness.
- Develop documentation and best practices for system configurations and workflows.
- Ensure data integrity and accessibility across integrated applications and platforms.
- Work in a hybrid environment, balancing remote collaboration and on-site engagements.
Key Responsibilities & Duties
- Administer and maintain CRM systems, including configuration, user setup, and performance optimization.
- Collaborate with teams to design and implement scalable CRM solutions tailored to business needs.
- Develop and deploy system enhancements such as workflows, dashboards, and reporting tools.
- Support integrations between CRM, ERP, and sales automation tools for seamless data flow.
- Troubleshoot technical issues to ensure system stability and optimal performance.
- Oversee data synchronization and maintain clean, accurate datasets across systems.
- Coordinate software updates and manage testing and deployment processes effectively.
- Provide training and support to users, ensuring maximum utilization of CRM tools.
Job Requirements
- Minimum of 4 years of CRM administration experience, with 5 years preferred.
- Proficiency in CRM administration and customization, including Pivotal SFA and related platforms.
- Experience with system integrations using tools like MuleSoft and similar technologies.
- Strong skills in SQL and JavaScript for data management and system customization.
- Knowledge of Salesforce and other modern CRM platforms is advantageous.
- Excellent analytical and problem-solving skills with a detail-oriented approach.
- Ability to manage multiple priorities and collaborate effectively across teams.
- High School Diploma or GED required; additional certifications are preferred.
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