Information Technology Support

Overview

• Provide high-touch technical support to end users, ensuring reliable and efficient technology operations.
• Focus on delivering exceptional user experiences while managing modern workplace technologies.
• Support Microsoft 365 services and Intune-managed devices, ensuring optimal functionality.
• Collaborate with engineering and IT teams to enhance system functionality and user satisfaction.
• Perform device provisioning, configuration, and lifecycle management tasks.
• Educate users on new systems, applications, and security best practices.
• Document incidents and resolutions to maintain a robust knowledge base.
• Stay updated with industry trends and emerging technologies.

Key Responsibilities & Duties

• Troubleshoot and resolve hardware, software, network, and mobile device issues.
• Deliver hands-on support for Microsoft 365 services, including Teams and SharePoint.
• Perform new hire onboarding and offboarding processes, including device deployment.
• Engage proactively with end users to understand technical needs and provide updates.
• Collaborate with IT teams to standardize processes and improve user experiences.
• Conduct routine maintenance, patching, and updates on user devices.
• Educate users on effective use of workplace technology and security practices.
• Document support activities to ensure continuous improvement and knowledge sharing.

Job Requirements

• Bachelor of Science degree in a relevant field.
• Minimum of 3 years of experience in technical support or help desk roles.
• Proficiency in supporting Microsoft 365 environments and applications.
• Experience with Microsoft Intune or similar endpoint management tools preferred.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills with a customer-first mindset.
• Familiarity with Windows and macOS operating systems and basic network troubleshooting.
• Ability to work full-time onsite in New York City.