Medical Assistant

Overview

• Serve as a vital member of the care team, assisting providers with clinical services and administrative tasks to ensure high-quality patient care.
• Work under the supervision of the Practice Administrator and collaborate with the Nurse Manager to support population health initiatives.
• Engage patients and guests with excellent customer service, addressing their needs and ensuring a positive experience.
• Perform patient registration, insurance verification, and appointment scheduling with accuracy and efficiency.
• Assist in direct patient care activities, including vital signs, phlebotomy, and diagnostic testing under supervision.
• Document patient care information in electronic medical records and maintain confidentiality and professionalism.
• Support care teams in outreach initiatives to improve patient outcomes and reduce unnecessary hospital visits.
• Demonstrate proficiency with electronic systems and adhere to organizational policies and procedures.

Key Responsibilities & Duties

• Greet patients and guests warmly, ensuring effective communication and timely assistance.
• Monitor patient flow and resolve issues related to registration and check-in processes.
• Schedule appointments, verify insurance coverage, and maintain accurate patient records.
• Perform direct patient care tasks such as vital signs, phlebotomy, and diagnostic testing.
• Coordinate referrals to specialists and ensure patients have necessary documentation.
• Assist in campaigns and initiatives to close gaps in patient care and improve health outcomes.
• Maintain effective communication with patients, families, and healthcare team members.
• Ensure compliance with organizational policies, dress code, and professional standards.

Job Requirements

• High School diploma or GED required; Associate degree preferred.
• Completion of an accredited Medical Assistant Program or eligibility for national certification exam within 18 months of hire.
• Minimum 1 year of experience as a Medical Assistant in an ambulatory care setting.
• Proficiency in navigating electronic medical records (EMR) systems.
• Strong customer service skills and ability to work collaboratively in a team environment.
• Knowledge of basic medical terminology and ability to recognize patient status data.
• Flexibility to adapt to various tasks and assignments as needed.
• Commitment to maintaining patient confidentiality and adhering to ethical standards.