It Operations Technician

Overview

• Support IT operations by maintaining computer systems and networks, ensuring optimal functionality and security.
• Assist in software configuration and user requirement analysis to meet organizational needs.
• Troubleshoot and resolve hardware and software issues efficiently.
• Participate in system upgrades, installations, and maintenance tasks.
• Monitor and maintain local area networks and data recovery systems.
• Contribute to IT projects and initiatives, ensuring alignment with organizational goals.
• Provide training and support to users, enhancing system utilization.
• Promote diversity and inclusion within the workplace.

Key Responsibilities & Duties

• Deliver efficient desktop, laptop, and peripheral equipment support to staff.
• Implement software installations, upgrades, and repairs as needed.
• Monitor system performance and security, ensuring data protection.
• Analyze user requirements and configure software solutions accordingly.
• Assist in developing procedures for system issue resolution and performance optimization.
• Document workflows and business processes for system administration tasks.
• Provide individual and group training to enhance technical proficiency.
• Collaborate with team members on IT projects and initiatives.

Job Requirements

• High School Diploma or GED required; formal education in IT preferred.
• 2-4 years of relevant experience in computer science or IT.
• Certifications such as CompTIA A+, Network+, or MCP are highly desirable.
• Proficiency in Windows-based PCs, servers, and networking.
• Experience with Salesforce, databases, or reporting tools is a plus.
• Strong analytical skills and ability to manage multiple projects effectively.
• Excellent communication skills for explaining technical concepts.
• Willingness to work non-standard hours as needed.