Senior Collections Specialist

Overview

• Manage client accounts, monitor aging receivables, and ensure timely payments.
• Collaborate with partners to develop effective collection strategies.
• Communicate directly with clients to resolve payment issues.
• Provide documentation and analysis to partners and clients.
• Maintain detailed records of collection activities and outcomes.
• Coordinate with billing and finance teams on special projects.
• Assist in resolving client deductions and unapplied credits.
• Support the Collections team with research and analysis tasks.
• Adhere to hybrid work schedule as determined by the department.

Key Responsibilities & Duties

• Review assigned client accounts and monitor receivables aging.
• Develop action plans for collections in collaboration with partners.
• Communicate with clients to secure payments and resolve issues.
• Provide detailed documentation and analysis as required.
• Maintain accurate records of collection activities.
• Coordinate with supervisors and teams on receivables strategies.
• Research and resolve client deductions and credits.
• Collaborate with billing and finance departments on projects.
• Meet deadlines and ensure high accuracy in work.

Job Requirements

• Bachelor’s degree required, preferably in a related field.
• Minimum of 3 years of experience in collections within professional services.
• Experience with Aderant, Elite, and E-Billing systems preferred.
• Strong interpersonal, communication, and analytical skills.
• Ability to work under pressure and meet strict deadlines.
• Proficiency in Microsoft Word and Excel.
• Self-starter capable of independent follow-up on client accounts.
• Attention to detail and high degree of accuracy in work.
• Hybrid work schedule requiring in-office attendance as scheduled.