Help Desk Specialist

Overview

• Provide expert technical support in a dynamic office environment, ensuring seamless operations across systems and devices.
• Troubleshoot and resolve hardware, software, and networking issues for optimal performance.
• Manage the lifecycle of IT assets, including inventory and software installations.
• Support telephony and video conferencing tools to ensure effective communication.
• Collaborate with teams across locations, providing remote and onsite support as needed.
• Contribute to a fast-paced environment that values innovation and teamwork.
• Enhance your technical skills while working with cutting-edge technologies.

Key Responsibilities & Duties

• Deliver first-tier desktop support for Windows and MacOS systems, addressing technical issues promptly.
• Diagnose and resolve hardware and software problems to minimize user downtime.
• Configure new devices, operating systems, and applications for end users.
• Manage software installations and troubleshoot VPN and server connections.
• Support telephony and video conferencing tools, ensuring reliable communication.
• Provide remote and onsite technical support, including occasional travel.
• Assist with asset lifecycle management and deployment of system images.
• Collaborate with cross-functional teams to improve IT support operations.

Job Requirements

• Bachelor of Science (BS) degree in IT or related field is required.
• Minimum of 2 years of experience in Help Desk or IT Support roles.
• Proficiency in Windows and MacOS environments, including Office 365 and OneDrive.
• Strong knowledge of VPNs, networking, Active Directory, and Azure AD.
• Experience with telephony and video conferencing tools such as Zoom and Teams.
• Preferred skills include Jamf Pro, PowerShell scripting, and Microsoft HyperV.
• Excellent communication skills and a customer-focused approach.
• Self-motivated with strong troubleshooting and learning abilities.