Director Of Intake

Overview

• Lead intake operations at a healthcare organization, ensuring seamless patient onboarding and optimal workflow efficiency.
• Develop and implement strategies to enhance intake processes and improve patient satisfaction.
• Collaborate with multidisciplinary teams to align intake operations with organizational goals.
• Provide leadership and mentorship to intake staff, fostering professional growth and excellence.
• Ensure compliance with healthcare regulations and maintain high standards of care delivery.
• Monitor and analyze performance metrics to identify areas for improvement and implement solutions.
• Act as a liaison between patients, families, and healthcare providers to ensure effective communication.
• Drive initiatives to streamline intake operations, enhancing efficiency and service quality.

Key Responsibilities & Duties

• Oversee daily intake operations, ensuring timely and accurate processing of patient information.
• Develop and maintain policies and procedures to uphold organizational standards and regulatory compliance.
• Train and mentor intake staff to achieve performance goals and professional excellence.
• Collaborate with clinical teams to align intake processes with patient care plans and organizational objectives.
• Conduct audits and assessments to ensure compliance with healthcare regulations and standards.
• Analyze operational data to identify trends and implement improvements in intake workflows.
• Coordinate with external stakeholders to facilitate smooth patient transitions and referrals.
• Address and resolve issues related to intake processes promptly and effectively.

Job Requirements

• Associate of Applied Science (AAS) degree required; certifications in healthcare management preferred.
• Minimum of 3 years of experience in certified home healthcare and management roles.
• Strong knowledge of intake processes and healthcare regulations.
• Excellent leadership and communication skills to manage and inspire teams effectively.
• Proficiency in data analysis and reporting tools to monitor performance metrics.
• Ability to work on-site Monday through Friday, adhering to organizational schedules.
• Open to Registered Nurse (RN) candidates with relevant experience.
• Experience in virtual and in-person interview processes with two-step evaluations.