Billing Supervisor

Overview

• Lead and oversee billing operations within a fast-paced legal environment, ensuring accuracy and compliance with organizational standards.
• Collaborate with internal teams to streamline billing processes and address escalations effectively.
• Drive process improvements and automation initiatives to enhance operational efficiency.
• Provide strategic guidance and mentorship to billing specialists, fostering professional growth.
• Prepare detailed billing reports and analyses to support management decision-making.
• Ensure adherence to client guidelines and firm policies, maintaining high standards of service.
• Build and maintain strong client relationships to support effective billing and collections processes.
• Contribute to the department’s strategic goals and transition planning for leadership roles.

Key Responsibilities & Duties

• Supervise daily billing operations, providing expert guidance and support to the team.
• Resolve complex billing issues in collaboration with attorneys and managers, ensuring client satisfaction.
• Perform detailed prebill edits and generate accurate invoices using advanced billing software.
• Train and onboard new team members, ensuring seamless integration and adherence to best practices.
• Develop and implement corrective actions to optimize billing efficiency and accuracy.
• Enhance e-billing processes and address disputes with third-party vendors effectively.
• Collaborate with leadership to identify and implement process improvements and innovations.
• Provide constructive feedback during performance appraisals to foster team engagement and development.

Job Requirements

• Bachelor’s degree in Accounting, Finance, or Business Administration preferred.
• Minimum of 5 years of billing experience, with 1-3 years in a supervisory role within legal billing.
• Proficiency in billing software such as Aderant, Elite, or 3E is highly desirable.
• Strong knowledge of e-billing platforms and third-party vendor management.
• Exceptional organizational and analytical skills for effective problem-solving and decision-making.
• Ability to manage multiple tasks under pressure and meet strict deadlines.
• Excellent communication skills for collaboration across diverse teams and stakeholders.
• Proficiency in Microsoft Office Suite and other Windows-based software applications.