Help Desk Technician

Overview

• Provide exceptional IT support to users, ensuring seamless operations and satisfaction in a dynamic on-site environment.
• Manage and resolve technical issues using an efficient ticketing system, adhering to organizational standards.
• Support Microsoft 365 applications, including Exchange Online, SharePoint Online, Intune, and Azure AD.
• Perform systems administration tasks on Microsoft Windows Server Platforms and Active Directory.
• Troubleshoot and maintain desktop and mobile devices, ensuring optimal functionality.
• Document processes and adhere to change control procedures to maintain system stability.
• Collaborate with team members to enhance IT services and user experience.
• Engage in occasional travel to client office locations within the metropolitan area.

Key Responsibilities & Duties

• Deliver prompt and effective IT support services, resolving user issues efficiently.
• Utilize ticketing systems to track and manage support queries, ensuring timely resolution.
• Maintain accurate documentation for IT processes and user support activities.
• Support and configure Microsoft 365 applications and services for optimal performance.
• Perform systems administration tasks, including Active Directory and Group Policy management.
• Provide desktop support for Microsoft Windows and Office applications, ensuring smooth operations.
• Collaborate with colleagues to improve IT support services and enhance user satisfaction.
• Adhere to change control procedures to ensure compliance and system stability.

Job Requirements

• Bachelor of Science (BS) degree in a relevant field is required.
• Minimum of 2 years of IT experience, preferably in desktop support or systems administration.
• Proficiency in Microsoft 365 applications, including Exchange Online, SharePoint Online, and Intune.
• Basic knowledge of Microsoft Windows Server Platforms, Active Directory, and Group Policy.
• Understanding of networking concepts and endpoint threat management solutions.
• Experience with virtualization platforms like VMware or Hyper-V is preferred.
• Familiarity with ConnectWise suite of products and other vendor solutions is advantageous.
• Ability to perform physical tasks, including lifting up to 50 lbs and extended periods of standing or sitting.