Help Desk Technician

Overview

• Provide expert IT support to ensure seamless operations in a dynamic onsite environment.
• Collaborate with a skilled team to maintain and optimize IT systems and infrastructure.
• Deliver exceptional technical services to clients, ensuring satisfaction and operational efficiency.
• Utilize ticketing systems to manage, prioritize, and resolve support queries efficiently.
• Administer Microsoft 365 tools, including Exchange Online, SharePoint Online, and Azure AD.
• Engage in technical assessments and interviews to showcase problem-solving capabilities.
• Travel to client locations within the metropolitan area to provide onsite IT support.
• Work in a structured onsite environment, contributing to organizational IT goals.

Key Responsibilities & Duties

• Deliver comprehensive IT support to users, resolving technical issues and ensuring optimal system performance.
• Utilize ticketing systems to document and manage support queries effectively.
• Maintain IT documentation, ensuring compliance with organizational standards and policies.
• Administer Microsoft 365 tools, including Exchange Online, SharePoint Online, Intune, and Azure AD.
• Perform systems administration tasks, managing Windows Server platforms and Active Directory.
• Provide desktop support, troubleshooting Windows, Office applications, and mobile devices.
• Ensure adherence to change control procedures, maintaining system integrity and security.
• Collaborate with team members and clients to deliver high-quality IT solutions.

Job Requirements

• Bachelor of Science (BS) degree in a relevant field is required.
• Minimum of 2 years of IT experience, preferably in desktop support or systems administration.
• Proficiency in Microsoft 365 tools, including Exchange Online, SharePoint Online, and Azure AD.
• Basic knowledge of Windows Server platforms, Active Directory, and Group Policy.
• Understanding of networking concepts and virtualization platforms like VMware or Hyper-V.
• Experience with endpoint threat management tools such as Sophos or similar products.
• Ability to travel periodically to customer office locations within the metropolitan area.
• Physical capability to perform job requirements, including lifting up to 50 lbs and extended periods of standing or sitting.