Business Applications Administrator

Overview

• Administer and optimize business applications to support organizational goals and improve operational efficiency.
• Collaborate with teams to enhance CRM functionalities and drive data-driven decision-making.
• Develop workflows and automation processes to streamline operations and improve productivity.
• Monitor system updates and integrations to ensure stability and performance.
• Provide user training and documentation to enhance adoption and effective utilization of systems.
• Support AI tool integration for intelligent automation and enhanced workflows.
• Ensure accurate data capture and reporting through optimized tracking mechanisms.
• Collaborate with stakeholders to gather requirements and translate them into scalable solutions.

Key Responsibilities & Duties

• Manage CRM integrations, ensuring seamless data flow and system functionality.
• Administer user management, data governance, and system configuration for business applications.
• Customize functionalities to align with business needs and objectives.
• Implement enhancements to support marketing campaigns and reporting requirements.
• Optimize workflows and automation processes to improve operational efficiency.
• Monitor API connections and third-party integrations for system stability.
• Track data capture mechanisms to ensure accurate attribution and reporting.
• Provide training and documentation to enhance user proficiency and system utilization.

Job Requirements

• Bachelor of Science (BS) degree required.
• Minimum of 3 years of experience in CRM administration, preferably Salesforce or HubSpot.
• Experience with development tools such as Apex and LWC is advantageous.
• Familiarity with AI tools, automation platforms, or API integrations preferred.
• Strong communication skills for cross-functional collaboration.
• Ability to adapt to emerging technologies and learn new platforms rapidly.
• Proficiency in translating business requirements into scalable solutions.