It Support

Overview

• Support the organization's IT infrastructure by installing, configuring, and troubleshooting systems, networks, and software.
• Conduct training sessions for end users on system operations and functionality.
• Collaborate with third-party vendors and support teams to ensure seamless IT operations.
• Perform on-site analysis and resolution of hardware and software issues.
• Provide backup support for the Systems Administrator as required.
• Participate in long-term IT strategy planning and capacity development.
• Ensure compliance with federal, state, and local IT standards and guidelines.
• Maintain and manage software licenses and media effectively.

Key Responsibilities & Duties

• Respond promptly to Service Desk calls and emails, addressing end user IT issues.
• Install, configure, test, and maintain hardware, software, and network devices.
• Create and manage computer images for user accounts and devices.
• Provide training to users on computer functionality in individual and group settings.
• Document hardware failures, repairs, installations, and removals comprehensively.
• Develop and implement corrective solutions for IT issues, including off-site repairs.
• Maintain regular communication with stakeholders regarding Service Desk tickets.
• Assist in the development of business continuity and disaster recovery plans.

Job Requirements

• Associate of Applied Science (AAS) degree in a relevant field required.
• Bachelor’s degree in computer science or related field preferred.
• Minimum of five years of experience in IT support and infrastructure management.
• Proficiency in Windows, Microsoft Office Suite, and internet applications.
• Experience configuring networks for large user bases using TCP/IP protocols.
• Ability to install and configure shrink-wrap applications on PC operating systems.
• Strong analytical skills for diagnosing and resolving complex IT issues.
• Excellent communication skills for effective end-user training and support.