Systems Engineer

Overview

• Join a dynamic technology team as a Systems Engineer, providing advanced technical support and implementing cutting-edge solutions to enhance organizational IT infrastructure.
• Leverage expertise in Microsoft technologies to design, deploy, and maintain secure and efficient systems for executive and organizational use.
• Collaborate with cross-functional teams to ensure seamless integration of cloud services and on-premise systems.
• Contribute to IT projects and initiatives, driving innovation and continuous improvement in technology practices.
• Provide Tier 3 technical assistance, resolving complex issues for executive users and maintaining high service standards.
• Document solutions, maintain technical inventories, and build a knowledge base for efficient issue resolution.
• Ensure compliance with security practices and industry standards, implementing best practices across IT systems.

Key Responsibilities & Duties

• Set up and manage Microsoft Autopilot and Intune, deploying applications, update rings, and policies from scratch.
• Implement and maintain conditional access policies, ensuring secure and controlled access to organizational resources.
• Configure and manage Azure Cloud services, Azure AVD, and Microsoft Entra for seamless operations.
• Provide white-glove support to senior executives, ensuring technology functions optimally in office and home environments.
• Perform system backups, updates, and preventive maintenance to maintain IT system integrity.
• Diagnose and resolve hardware and software issues, including network connectivity problems.
• Participate in IT projects, contributing technical expertise and innovative solutions to achieve project goals.
• Document technical solutions and maintain accurate records for future reference and knowledge sharing.

Job Requirements

• Bachelor’s degree in Information Technology or a related field; Master’s degree preferred.
• Minimum 5 years of experience in IT support roles; 10 years preferred.
• Proficiency in Microsoft technologies, including Autopilot, Intune, Azure Cloud services, and Microsoft Entra.
• Strong knowledge of security practices, scripting, automation, and Active Directory management.
• Relevant certifications such as CompTIA A+, Network+, or similar are preferred.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to continuous learning and adaptability to evolving IT landscapes.