Sap Support Specialist

Overview

• Provide specialized support for SAP systems, ensuring seamless operations and user satisfaction in a dynamic and regulated environment.
• Troubleshoot and resolve technical issues, enhancing system reliability and performance for end-users.
• Collaborate with cross-functional teams to address system challenges and optimize workflows.
• Develop and maintain SAP reports, documentation, and standard operating procedures (SOPs).
• Provide training and support to users, fostering proficiency and confidence in SAP system usage.
• Monitor system performance and conduct regular maintenance to ensure operational efficiency.
• Support logistics and finance departments with SAP-related operations and data integrity.
• Ensure compliance with industry regulations and maintain confidentiality of sensitive data.

Key Responsibilities & Duties

• Diagnose and resolve SAP system issues, minimizing downtime and maximizing user satisfaction.
• Develop, test, and deploy SAP reports and operational documentation to enhance system utility.
• Collaborate with global teams to implement system improvements and address technical challenges.
• Provide comprehensive training and user support, improving system adoption and effectiveness.
• Monitor system performance metrics and execute maintenance tasks to ensure optimal functionality.
• Assist logistics and finance teams in managing SAP operations and maintaining data accuracy.
• Ensure compliance with regulatory standards and maintain the integrity of SAP master data.
• Perform additional duties as assigned, contributing to the overall success of the organization.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of SAP system experience, preferably in regulated industries.
• Familiarity with pharmaceutical industry regulations, including DSCSA compliance.
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Proficiency in SAP system administration, report development, and user support.
• Excellent communication skills, with the ability to collaborate effectively across teams.
• Capability to work on-site and adhere to structured processes and confidentiality requirements.
• Experience in creating user documentation and delivering training sessions.