Clinical Care Manager

Overview

• Lead clinical operations, ensuring efficient delivery of primary and specialty care services in a dynamic healthcare environment.
• Supervise and mentor clinical staff, fostering professional growth and maintaining high-quality patient care standards.
• Coordinate patient flow and workload to optimize productivity and enhance patient satisfaction.
• Collaborate with healthcare providers and community agencies to improve service delivery and patient outcomes.
• Ensure compliance with clinical procedures, infection control measures, and OSHA standards.
• Participate in quality improvement initiatives and peer reviews to drive clinical excellence.
• Maintain organized and confidential electronic medical records and documentation.
• Provide coverage and support to other Clinical Care Managers as needed.

Key Responsibilities & Duties

• Recruit, hire, and supervise clinical support staff, ensuring adherence to organizational standards and policies.
• Develop and manage staff schedules to maintain efficient clinical operations and patient care delivery.
• Screen walk-in patients, prioritize care based on urgency, and coordinate practitioner availability.
• Address patient complaints and inquiries, providing solutions and directing them to appropriate resources.
• Conduct clinical in-service training for nursing and medical assistant staff to enhance skills and knowledge.
• Administer immunizations and ensure compliance with health standards and regulations.
• Chair monthly nursing meetings to discuss updates, address concerns, and align practices.
• Collaborate with other Clinical Care Managers to align clinical practices across the network.
• Assist in implementing and evaluating grant objectives and clinical procedures effectively.

Job Requirements

• Bachelor of Science Degree in Nursing (BSN) from an accredited institution.
• Current New York State Registered Nurse (RN) License.
• Minimum two years of experience in an ambulatory setting, including pediatric care.
• Supervisory experience managing clinical teams effectively.
• Proficiency in Electronic Health Record Systems and Microsoft Office Suite.
• Strong organizational skills and ability to manage busy clinical environments.
• Bilingual English/Spanish preferred for enhanced communication with diverse patient populations.
• Commitment to infection control and adherence to OSHA standards.
• Excellent interpersonal skills for collaboration with healthcare providers and community agencies.