Home Care Coordinator

Overview

• Support accurate capture, reconciliation, and validation of Electronic Visit Verification (EVV) data for payroll and billing compliance.
• Ensure caregiver attendance records align with authorizations, service codes, and regulatory requirements.
• Serve as a key contact for caregivers, coordinators, billing, and compliance stakeholders.
• Contribute to operational accuracy, regulatory compliance, and timely payroll and billing outcomes.
• Educate caregivers on EVV compliance requirements and system usage.
• Collaborate with internal teams to resolve attendance and EVV-related issues.
• Support EVV system updates, integrations, and quality improvement initiatives.
• Maintain documentation standards and support audit readiness.

Key Responsibilities & Duties

• Process daily attendance and EVV activity to meet payroll, billing, and compliance deadlines.
• Review, reconcile, and validate EVV data against authorized plans of care.
• Identify and resolve EVV discrepancies using system dashboards and reports.
• Monitor EVV compliance rates and escalate unresolved issues as needed.
• Generate and analyze EVV exception and attendance reports for resolution.
• Educate caregivers on app usage, IVR processes, and duty sheet submission.
• Coordinate with internal teams to address attendance and EVV-related issues.
• Support EVV system updates and compliance attestation processes.
• Document attendance-related caregiver and patient requests for follow-up.

Job Requirements

• High School Diploma or GED required; additional certifications preferred.
• Minimum of 1 year of experience in home care operations or EVV systems.
• Proficiency with EVV platforms such as HHAeXchange.
• Knowledge of home care authorizations, service codes, and payer requirements.
• Experience supporting payroll or billing reconciliation processes.
• Strong organizational and problem-solving skills.
• Ability to educate caregivers on compliance processes effectively.
• Bilingual proficiency in Spanish is mandatory.
• Capable of working on-site and managing extended hours when needed.