Oracle Application Support Analyst

Overview

• Support Oracle E-Business Suite (EBS) applications in a dynamic IT environment.
• Collaborate with business users and technical teams to optimize system performance.
• Analyze and troubleshoot complex application issues and system interfaces.
• Focus on continuous improvement initiatives to enhance user experience and data integrity.
• Develop and maintain comprehensive documentation for system processes and interfaces.
• Assist in planning and executing system upgrades and enhancements.
• Stay updated with Oracle EBS advancements and best practices.
• Ensure compliance with ITIL framework and incident management processes.

Key Responsibilities & Duties

• Provide functional and technical support for Oracle EBS modules to end-users.
• Diagnose and resolve application issues, including data discrepancies and system errors.
• Collaborate with users to document requirements and implement effective solutions.
• Identify and implement efficiency improvements within the EBS environment.
• Develop and execute test plans for system changes and integrations.
• Support interfaces between EBS and other enterprise applications.
• Monitor system performance and perform preventative maintenance tasks.
• Collaborate on customizations and enhancements to the EBS platform.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of 5 years of experience in Oracle EBS application support.
• Proficiency in SQL and data analysis tools for troubleshooting.
• Experience with ITIL framework and incident management processes.
• Strong analytical and problem-solving skills in system integrations.
• Preferred experience with Oracle Workflow and scripting languages.
• Knowledge of interface technologies and data integration concepts.
• ITIL certification and familiarity with Oracle Cloud Infrastructure are advantageous.