Clinical Care Manager

Overview

• Lead clinical operations to ensure quality care, patient satisfaction, and efficient workflows in a dynamic healthcare setting.
• Coordinate activities across primary care, specialty care, and laboratory units, fostering collaboration and excellence.
• Provide clinical and administrative supervision to support staff, enhancing team performance and patient outcomes.
• Develop and implement staff schedules to optimize workflow and resource allocation effectively.
• Ensure compliance with safety, confidentiality, and regulatory standards in all clinical operations.
• Offer ongoing clinical training and professional development opportunities to enhance staff competencies.
• Collaborate with community agencies and healthcare providers to expand service reach and impact.
• Contribute to organizational meetings, quality improvement initiatives, and strategic planning efforts.
• Support grant objectives and develop clinical procedures to align with organizational goals.

Key Responsibilities & Duties

• Recruit, hire, and train clinical support staff, fostering a culture of excellence and teamwork.
• Monitor patient flow and staff workload, ensuring high-quality service delivery and operational efficiency.
• Screen walk-in patients, prioritize urgent cases, and address patient inquiries and complaints effectively.
• Coordinate prenatal program activities, ensuring smooth operations and comprehensive patient care.
• Maintain organized and confidential medical records, adhering to compliance standards.
• Provide infection control training and ensure adherence to OSHA standards and best practices.
• Chair monthly nursing meetings to foster collaboration and address operational challenges.
• Report unusual occurrences promptly to supervisors, ensuring timely resolution and accountability.
• Implement strategies to enhance patient satisfaction and clinical team performance continuously.

Job Requirements

• Associate of Applied Science (AAS) degree in Nursing or related field from an accredited institution.
• Current New York State Registered Nurse (RN) license, demonstrating professional qualifications.
• Minimum two years of experience in ambulatory or clinical care settings, showcasing practical expertise.
• Proficiency in Electronic Health Record systems and Microsoft Office applications for effective documentation.
• Strong organizational skills and ability to manage a busy clinical environment efficiently.
• Supervisory experience in healthcare settings, demonstrating leadership capabilities.
• Bilingual English/Spanish proficiency preferred, enhancing communication with diverse patient populations.
• Commitment to maintaining patient confidentiality and safety standards in all operations.
• Ability to collaborate effectively with community agencies and healthcare providers to expand service impact.