Bilingual Call Center Representative

Overview

• Provide bilingual support in Spanish and English within a dynamic call center environment, ensuring effective communication and assistance for diverse stakeholders.
• Serve as a liaison between participants, beneficiaries, trustees, and employers, facilitating seamless interaction and resolution of inquiries.
• Assist with clerical tasks and maintain accurate benefit application data, ensuring systematic and efficient record-keeping processes.
• Offer translation services to support benefit applicants, ensuring clarity and timely processing of applications.
• Handle incoming calls professionally, directing inquiries to appropriate departments and providing courteous assistance.
• Perform data entry tasks to maintain participant and beneficiary records, ensuring accuracy and compliance.
• Adapt to changing environments and deadlines, contributing to the department's mission and goals.
• Work onsite Monday through Friday, adhering to a structured 35-hour work week schedule.

Key Responsibilities & Duties

• Manage incoming telephone calls, efficiently directing inquiries to appropriate departments while maintaining professionalism.
• Research, resolve, and respond to various issues through verbal and written communication channels.
• Provide translation services in Spanish, ensuring clear communication and support for stakeholders.
• Monitor and update benefit application data, maintaining accuracy and timeliness in processing.
• Assist with clerical functions, ensuring systematic and efficient operational processes.
• Organize and prioritize work tasks to meet established deadlines and adapt to evolving requirements.
• Collaborate within a team environment, maintaining a flexible and proactive approach to challenges.
• Utilize Microsoft Office Suite and other software tools for effective record-keeping and data management.

Job Requirements

• Associate's degree in business administration or related field, or equivalent professional experience.
• Minimum of 1 year experience in a call center or customer service role, with preference for 5 years.
• Proficiency in Spanish and English communication, both oral and written, is essential.
• Strong data entry skills with a focus on maintaining accurate and detailed records.
• Proficiency in Microsoft Office Suite, including Excel and Word, for efficient task execution.
• Excellent organizational skills and ability to multitask effectively in a fast-paced environment.
• Ability to handle sensitive situations with professionalism and respect.
• Flexible attitude and adaptability to work demands and team collaboration.