Technical Account Manager

Overview

• Serve as a technical advisor, ensuring client environments are secure, optimized, and aligned with strategic objectives.
• Collaborate with diverse teams to deliver innovative solutions and drive technical excellence in client operations.
• Provide advanced troubleshooting and proactive risk management for complex technical challenges across various domains.
• Support strategic planning initiatives to enhance client satisfaction and operational efficiency.
• Maintain accurate documentation and standards to ensure seamless delivery and compliance with best practices.
• Act as a trusted advisor, guiding clients through technical transformations and advancements in cloud technologies.
• Manage Microsoft Modern Workplace and Azure cloud environments effectively, ensuring compliance and stability.
• Contribute to client success by leveraging expertise in infrastructure management and cloud solutions.

Key Responsibilities & Duties

• Oversee technical health for assigned accounts, ensuring robust, secure, and optimized infrastructure.
• Provide technical input for strategic roadmaps, lifecycle planning, and budget development for client environments.
• Act as an escalation point for complex technical issues, delivering effective resolutions promptly.
• Identify and address security gaps and operational risks proactively to ensure system integrity.
• Maintain comprehensive documentation, diagrams, and configuration records for client systems.
• Validate technical implementations, ensuring adherence to established standards and practices.
• Communicate effectively with stakeholders, providing updates and managing expectations on technical matters.
• Analyze service trends and contribute actionable insights to quarterly business reviews.

Job Requirements

• Associate of Science degree with 7+ years of IT experience in client-facing roles.
• Proficiency in Microsoft 365, Entra ID, and Intune device management systems.
• Familiarity with Azure fundamentals and Azure Virtual Desktop solutions.
• Preferred certifications include Azure Administrator Associate (AZ-104) or Endpoint Administrator Associate (MD-102).
• Strong troubleshooting skills across identity, endpoint, cloud, and networking layers.
• Excellent communication skills for presenting technical recommendations to stakeholders effectively.
• Experience with ITIL foundations and MSP service environments is advantageous.
• Ability to manage multiple clients and tasks effectively in a dynamic environment.