Coordination Manager

Overview

• Lead and oversee the coordination of in-home care services, ensuring compliance with healthcare standards and delivering exceptional patient care.
• Manage a team of coordinators, providing mentorship, training, and fostering professional growth opportunities within the department.
• Address escalations involving patients, families, and providers to maintain service excellence and satisfaction.
• Implement process improvements and quality initiatives to enhance service delivery and operational efficiency.
• Collaborate with internal and external stakeholders to ensure seamless care transitions and patient safety.
• Ensure compliance with caregiver certifications, training, and regulatory requirements to uphold service standards.
• Monitor team productivity and adherence to workflows, introducing enhancements as necessary.
• Prepare and present departmental updates, metrics, and reports to leadership for strategic planning.

Key Responsibilities & Duties

• Supervise daily operations of the coordination department, ensuring timely and accurate caregiver scheduling.
• Provide constructive feedback, training, and mentorship to coordinators to support their professional development.
• Oversee case assignments, urgent coverage needs, and crisis management to minimize service disruptions.
• Collaborate with Intake, Compliance, HR, and Field Operations teams for smooth onboarding and care transitions.
• Audit schedule entries and caregiver records to ensure data accuracy and compliance with standards.
• Resolve scheduling conflicts, caregiver concerns, and client service issues promptly and effectively.
• Monitor team adherence to processes and performance indicators, identifying areas for improvement.
• Promote a collaborative and accountable work environment, encouraging communication and teamwork.

Job Requirements

• Bachelor of Science (BS) degree or equivalent educational background in a relevant field.
• Minimum of 3 years of experience in home care coordination or healthcare scheduling roles.
• Preferred 5 years of experience, including supervisory roles within healthcare settings.
• Proficiency in scheduling software such as HHAeXchange or similar platforms.
• Strong understanding of state healthcare regulations and Medicaid/MLTC processes.
• Excellent organizational, time management, and leadership skills.
• Effective problem-solving and conflict resolution capabilities.
• Bilingual proficiency in English and Spanish, Russian, or Cantonese is advantageous.