Lead impactful IT operations in a dynamic environment, supporting hybrid cloud infrastructure. Collaborate with teams and MSPs to optimize technology solutions. Enhance your expertise in cloud and networking technologies.
It Operations Engineer
in Information Technology PermanentJob Detail
Job Description
Overview
- Provide hands-on IT support to all organizational staff levels, ensuring seamless technology operations and exceptional service delivery.
- Support hybrid cloud environments, focusing on Microsoft Azure, Outlook, and networking technologies.
- Collaborate with MSPs to manage escalations and oversee IT infrastructure projects.
- Maintain and optimize desktop support in a Windows-based environment, ensuring user satisfaction and system reliability.
- Work closely with development teams to ensure proper infrastructure and account access.
- Procure and manage hardware and software resources to meet organizational needs.
- Contribute to a collaborative team environment, fostering growth and innovation.
Key Responsibilities & Duties
- Deliver white-glove IT support to staff, ensuring prompt resolution of technical issues.
- Log and track user requests in a ticketing system, analyzing trends and delivery times.
- Manage MSP interactions for desktop support, phone systems, printers, and cybersecurity projects.
- Execute organized IT-related projects, collaborating with internal and external stakeholders.
- Ensure secure connections to third-party cloud-based tools using SSO and other methods.
- Support networking and server provisioning projects to enhance infrastructure capabilities.
- Utilize Powershell scripting for automation and system management tasks.
- Collaborate with vendors to procure and manage IT resources effectively.
Job Requirements
- Bachelor of Science (BS) degree in a relevant field.
- 5–10 years of experience in desktop support within a Windows-based environment.
- Proficiency in Microsoft Azure, O365 applications, and on-premises Active Directory.
- Familiarity with networking, server provisioning, and cloud infrastructure management.
- Experience with Powershell scripting for system automation.
- Knowledge of SharePoint, SQL, and AWS is advantageous.
- Ability to manage IT projects independently with minimal oversight.
- Strong communication skills and a proactive, collaborative mindset.
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