It Support

Overview

• Provide temporary IT support to ensure smooth operations during IT Manager's leave.
• Coordinate daily IT department activities and maintain operational continuity.
• Assist with onboarding processes, including email setup and workstation configuration.
• Support a small, collaborative IT team with guidance from existing staff.
• Troubleshoot and resolve hardware and software issues promptly.
• Respond to internal IT help desk requests and provide excellent customer service.
• Diagnose equipment issues and recommend replacements when necessary.
• Work in a hybrid environment with on-site presence 2–3 days per week.

Key Responsibilities & Duties

• Coordinate IT department scheduling and support functions effectively.
• Set up and configure email accounts, laptops, and workstations for new hires.
• Install and verify department-specific applications and software.
• Serve as the primary contact for internal IT help desk requests.
• Troubleshoot and resolve hardware and software issues remotely when possible.
• Diagnose equipment issues and determine replacement needs.
• Collaborate with existing IT staff for guidance on internal processes.
• Provide responsive and customer-focused IT support to employees.

Job Requirements

• Minimum of 2 years of experience in IT support roles, preferably 3 years.
• Strong familiarity with Microsoft technologies and environments.
• Proficiency in general IT support and help desk troubleshooting.
• Ability to work independently and deliver excellent customer service.
• Effective communication skills and a team-oriented attitude.
• Flexibility to work in a hybrid environment with on-site presence as needed.
• Education level: Other; entry-level experience welcomed.
• Availability to start promptly following interview and background check.