Bilingual Spanish Speaking Intake Specialist

Overview

• Act as the primary contact for patients, ensuring seamless intake and coordination processes.
• Leverage bilingual Spanish and English skills to communicate effectively with diverse stakeholders.
• Support operational workflows by managing patient intake processes with precision and efficiency.
• Collaborate with clinical, administrative, and billing teams to optimize patient care delivery.
• Ensure adherence to HIPAA regulations and maintain confidentiality in all interactions.
• Contribute to organizational success by tracking and reporting intake metrics accurately.
• Provide administrative support to enhance operational efficiency and patient satisfaction.

Key Responsibilities & Duties

• Manage the complete intake process for new patients, ensuring accuracy and completeness.
• Collect and verify patient demographics and insurance information promptly and accurately.
• Receive and process referrals from healthcare providers and community sources efficiently.
• Conduct intake interviews and gather necessary documentation to facilitate patient care.
• Verify insurance eligibility and coverage to ensure smooth care delivery.
• Follow up on incomplete referrals and pending documents proactively to avoid delays.
• Track and report intake metrics, including conversion rates and referral sources.
• Handle high call volumes professionally, resolving issues and providing excellent customer service.

Job Requirements

• Associate of Science (AS) degree or equivalent educational background is required.
• Minimum of 1 year of direct intake experience, with 3 years preferred.
• Fluency in English and Spanish, both spoken and written, is essential.
• Experience with HHA Exchange and familiarity with ePaces or Zoho systems is preferred.
• Knowledge of Medicare and Medicaid processes is advantageous for this role.
• Proficiency in Microsoft Office and standard office systems is required.
• Strong data entry skills and attention to detail are critical for success.
• Ability to multitask and work independently in a fast-paced environment.