Referral Specialist

Overview

• Coordinate and complete referrals ordered by health center providers, ensuring seamless patient care and communication.
• Verify third-party information for referrals and arrange referral appointments with external specialists.
• Track referral outcomes and collect consult reports from specialists for accurate record-keeping.
• Collaborate with Patient Care Coordinators to ensure referral processes are efficiently managed.
• Maintain structured data fields in electronic medical records for referral tracking.
• Provide coverage at alternate locations and work evenings or weekends as needed.
• Participate in daily morning huddles to update referral statuses for clients.
• Adhere to organizational core values and contribute to advocacy events.

Key Responsibilities & Duties

• Coordinate all aspects of patient referrals, ensuring alignment with primary care providers.
• Maintain communication with providers and patients to identify appropriate specialists.
• Ensure patients receive necessary paperwork for appointments, including lab orders and progress notes.
• Track referral outcomes in medical records and notify ordering providers of results.
• Secure insurance authorizations for referrals and appointments as required.
• Maintain a comprehensive list of specialty providers and accepted payor sources.
• Participate in team meetings to discuss referral statuses and client updates.
• Provide coverage at alternate locations and adapt to flexible scheduling needs.

Job Requirements

• High School Diploma or GED required; experience in medical-related fields preferred.
• Proficiency in Microsoft Office Suite, Outlook, and internet applications.
• Strong organizational skills and attention to detail for managing multiple priorities.
• Ability to work with culturally diverse populations and maintain interpersonal relationships.
• Willingness to work occasional evenings and weekends with advance notice.
• High level of interpersonal skills for handling sensitive and confidential client information.
• Commitment to advocacy and adherence to organizational core values.