Intake Specialist

Overview

• Provide comprehensive intake services for patients, including insurance eligibility verification and registration.
• Ensure accurate completion and submission of sliding fee scale applications for uninsured patients.
• Issue Good Faith Estimates for patients opting for self-pay or alternative insurance.
• Assist with enrollment of uninsured patients in insurance programs through NYS Marketplace.
• Perform outreach activities to engage patients who have not accessed services recently.
• Collaborate with interdisciplinary teams and participate in health fairs for insurance enrollment.
• Support advocacy efforts to address homelessness and AIDS crises.
• Maintain compliance with HIPAA regulations and ensure accurate documentation in EMR.

Key Responsibilities & Duties

• Screen patients for program and insurance eligibility, including ADHC, OASAS, Health Home, and OMH.
• Complete PRAPARE screenings and generate leads for new patients in eICare.
• Assist patients with Medicaid HMO enrollment and insurance changes.
• Document clinical interventions and outreach efforts in the medical record.
• Participate in morning huddles, medical staff meetings, and quality improvement initiatives.
• Perform professional scheduling of patient appointments and registration processes.
• Provide referrals for case management and coordination of care services.
• Understand and practice organizational core values in a fast-paced environment.

Job Requirements

• High School Diploma or GED required; proficiency in Spanish preferred.
• Minimum of 2 years of experience in case management or related field.
• Strong knowledge of HIV/AIDS, entitlements, and psychosocial assessments.
• Ability to discern medical emergencies and alert appropriate personnel.
• Knowledge of HIPAA regulations and proficiency in EMR systems.
• Excellent organizational and clinical skills in a dynamic environment.
• Willingness to work evenings and weekends as required.
• Completion of NYS Assistor Training for Insurance Enrollment within 30 days.