Shareholder Services Specialist

Shareholder Services Specialist Overview

• The Shareholder Services Specialist will play a pivotal role in ensuring seamless operations and compliance for investment fund services.
• Collaborate with internal teams and external stakeholders to manage fund distributions and operational updates effectively.
• Contribute to process optimization by implementing innovative solutions and enhancing existing workflows.
• Ensure accurate and timely delivery of shareholder communications, including prospectuses and reports.
• Utilize project management tools to track progress and meet critical deadlines consistently.
• Support compliance efforts by managing regulatory filings and maintaining operational efficiency.
• Analyze trade notifications and tax reports to provide valuable insights for decision-making.
• Engage with distribution partners to coordinate operational changes and corporate actions seamlessly.

Shareholder Services Specialist Key Responsibilities & Duties

• Oversee transfer agent policies, call center operations, and compliance testing to ensure service excellence.
• Coordinate fund distributions, including capital gains and dividends, in collaboration with fund administration teams.
• Manage regulatory filings, print vendor relationships, and website updates for shareholder communications.
• Support sales teams by addressing onboarding, prospectus eligibility, and platform distribution inquiries.
• Prepare trade notifications, tax reports, and board meeting materials for internal and external stakeholders.
• Assist with audit requests, invoice processing, and recurring reporting tasks to maintain compliance.
• Maintain and update internal workflows, procedure manuals, and investor materials for operational efficiency.
• Collaborate with distribution partners to meet deadlines for operational changes and corporate actions.

Shareholder Services Specialist Job Requirements

• Bachelor’s degree in Finance, Business, or a related field is required.
• Minimum of 3 years of relevant experience; 7 years preferred for advanced roles.
• Experience with mutual funds, interval funds, BDCs, ETFs, and Irish investment funds is advantageous.
• Knowledge of transfer agency applications, particularly SS&C, is preferred.
• Familiarity with wirehouses, RIAs, and platforms like iCapital and CAIS is beneficial.
• Preferred certifications include Series 6 and 63 for enhanced qualifications.
• Strong analytical skills for organizing and interpreting complex data sets effectively.
• Proven ability to lead process improvements and optimize workflows for operational success.