Patient Account Supervisor

Patient Account Supervisor Overview

• Lead patient account operations, ensuring compliance with healthcare billing standards and enhancing financial workflows.
• Analyze staff performance metrics to identify trends and implement process improvements.
• Provide technical guidance on complex billing and payment activities, ensuring accuracy and efficiency.
• Develop and execute training programs to advance team skills and knowledge in patient accounts management.
• Monitor vendor performance, reconcile invoices, and manage inventories to optimize operations.
• Prepare detailed departmental reports and contribute to special projects to drive organizational success.
• Stay updated on healthcare billing regulations and effectively communicate changes to the team.
• Collaborate with cross-functional teams to ensure adherence to managed care contract terms and conditions.

Patient Account Supervisor Key Responsibilities & Duties

• Oversee billing and collection processes, ensuring timely and accurate operations.
• Resolve staff queries and escalate complex issues to senior management as needed.
• Compile and analyze data on productivity and quality to identify improvement opportunities.
• Develop policies and procedures to address discrepancies in payments and billing.
• Conduct training sessions and maintain comprehensive training materials and records.
• Ensure compliance with financial assistance policies and healthcare regulations.
• Prepare quarterly Medicare Credit Balance Reports and manage bad debt transfers.
• Participate in payer meetings to resolve billing and reimbursement challenges.
• Recruit, train, and evaluate personnel, fostering professional growth and development.

Patient Account Supervisor Job Requirements

• High School Diploma or GED required; Associate Degree in Business or Healthcare Administration preferred.
• Minimum of three years of experience in patient accounts management or related field.
• Proficiency in hospital billing, insurance reimbursement, and third-party billing processes.
• Familiarity with medical terminology and CTR computer terminals is advantageous.
• Completion of HBI certification course during onboarding is required.
• Strong analytical and organizational skills to achieve departmental goals effectively.
• Demonstrated ability to develop and implement impactful training programs for staff.
• Excellent communication skills to facilitate knowledge sharing and issue resolution.