Program Manager – Care Coordination

Program Manager – Care Coordination Overview

• The Program Manager – Care Coordination will oversee grant-funded programs ensuring compliance, quality, and operational efficiency.
• Lead initiatives within the Department of Support Services, including Care Coordination, Be Into Health, and PrEP/PEP Navigation.
• Collaborate with internal and external stakeholders to enhance service delivery and program effectiveness.
• Provide strategic guidance on program budgets, revenue projections, and expense management.
• Ensure accurate documentation and reporting in compliance with funder and agency requirements.
• Foster a culture of accountability and excellence within the program team.
• Participate in organizational activities to promote comprehensive service integration.
• Represent the organization at external venues to advocate for program services.

Program Manager – Care Coordination Key Responsibilities & Duties

• Ensure compliance with program service levels, quality standards, budgets, and reporting requirements.
• Monitor staff performance and adherence to organizational policies and procedures.
• Recruit, train, supervise, and evaluate program staff to achieve service goals.
• Conduct quality assurance and improvement activities to enhance program outcomes.
• Collaborate with internal and external entities on quality improvement initiatives.
• Resolve patient concerns and ensure smooth program operations.
• Provide case coverage and support to program staff as needed.
• Prepare and submit timely reports on program activities to stakeholders.

Program Manager – Care Coordination Job Requirements

• Bachelor's degree in a relevant field with 5 years of full-time experience required.
• Advanced degree in social work or related field preferred with 3 years of experience.
• Minimum 2 years of supervisory experience managing paid staff.
• Proficiency in eCW, eSHARE, eICARE, Healthix, and PSYKE systems preferred.
• Strong organizational, communication, and problem-solving skills required.
• Experience with target populations including individuals with low income, SMI, SUDs, and chronic illnesses.
• Proficiency in MS Office applications (Outlook, Word, Excel, PowerPoint).
• Ability to travel to partner sites and community locations as needed.