Program Manager – Care Coordination

Program Manager – Care Coordination Overview

• The Program Manager – Care Coordination oversees grant-funded programs within the Department of Support Services, ensuring compliance, quality, and operational excellence.
• Lead initiatives such as Care Coordination, Be Into Health, and PrEP/PEP Navigation to enhance community health services.
• Collaborate with internal and external entities to meet program milestones and deliverables effectively.
• Recruit, train, and supervise program staff, fostering a culture of accountability and excellence.
• Ensure accurate documentation and reporting in designated databases to meet compliance standards.
• Perform quality assurance and improvement activities to optimize program outcomes.
• Represent the organization at various venues, promoting services and building community partnerships.
• Adapt strategies to meet changing community needs and funder requirements effectively.

Program Manager – Care Coordination Key Responsibilities & Duties

• Ensure compliance with service levels, quality standards, budgets, and reporting requirements for assigned programs.
• Assist in grants management, including revenue projection and expense budgeting for projects.
• Monitor staff performance and ensure adherence to organizational policies and procedures.
• Recruit, train, supervise, and conduct performance reviews for program staff.
• Perform quality assurance activities and collaborate on improvement initiatives with stakeholders.
• Respond to inquiries from external entities regarding program services and resolve patient concerns.
• Provide case coverage and support for program staff as needed.
• Participate in organizational activities and represent the agency at events and meetings.

Program Manager – Care Coordination Job Requirements

• Bachelor’s degree in a relevant field with five years of full-time experience required.
• Advanced degree in social work, human services, or mental health preferred.
• Two years of supervisory experience with paid staff required.
• Experience working with low-income individuals, mental health, substance use disorders, or chronic illness.
• Proficiency in databases such as eCW, eSHARE, eICARE, and Healthix preferred.
• Strong organizational skills, self-motivation, and problem-solving abilities.
• Excellent verbal and written communication skills with cultural competence.
• Proficiency in MS Office applications, including Outlook, Word, Excel, and PowerPoint.