06Jun

Besides all the accounting skills they learned in school, tomorrow’s CFO will need to have sharp business acumen.

As Workday finance writer Steve Dunne observes, “Once considered a numbers-only role, finance is now balancing traditional responsibilities with the growing demand for data-driven analysis and insights, risk management and other key business functions.”

The shift from number cruncher to analyst and strategist is nowhere more clearly seen than in the percentage of chief financial officers at America’s largest companies that are CPAs. Where half were certified public accountants in 2014, last year only 36% held that certification.

“It’s almost ideal now to have a businessperson who happens to have a strong finance background,” says Barry Toren, a financial officers practice leader. “They need to have a nimbleness and an ability to deal with ambiguity.”

In a global survey by the Association of Chartered Certified Accountants and the Institute of Management Accountants, a majority of the management accountants said the role of CFO had already evolved to give them “leading responsibility for business strategy formulation.”

After marshaling the evidence to show how the role of the CFO is changing, Dunne details five skills “that finance needs in order to become the strategic guide the C-suite requires”:

Diversification — Pointing out that “data and actionable insights are now fundamental to business success,” Dunne says CEOs want their finance leaders to have both accounting skills and “wider operational backgrounds and a broader mix of business experience.”

Data science familiarity – “CFOs and finance teams will need to understand how to harness data — beyond the numbers — to explain why strategies are the right ones, and to explain the reasons and context behind those decisions.”

Technology understanding – “Finance teams will increasingly use advanced analytics to run predictive models and develop better forecasts. Understanding technology and systems — and whether they are capable of enabling greater efficiencies, agility, and insights — will be critical.”

Better collaboration with CIOs – “Finance’s journey to become a more strategic function will depend a great deal on its ability to find the skills to allow it to embrace digital technologies, such as artificial intelligence and machine learning. That requires a shift to more technical skills and better links with IT leaders to bring together the two functions more effectively.”

Ethics and trust – “The ability to apply an ethical lens is a strong attribute of the CFO, and the finance community,” writes Dunne.

Calling the past year “socially, politically, and economically transformational,” Dunne says the challenges have also made it an “opportune time for the office of finance to have an impact, with CEOs increasingly looking to the finance function to help shape business direction and strategy.”

Photo by Keren Levand on Unsplash

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Banking Trends That Are Here to Stay

More than ever, customers are turning to online banking to pay bills, transfer funds, and handle transactions they would have visited a branch for just a few months ago.

Baby Boomers, the generation most reluctant to have downloaded their bank’s mobile app, have embraced online banking in record numbers. Shortly after businesses were ordered closed, The Senior List found 77% of older Americans had conducted a financial transaction online.

This embrace of mobile banking is one of the banking trends that is here to stay, says an article in Forbes.

“It’s not just Boomers who are swiping right on online banking,” says Forbes. Citing a Boston Consulting Group survey conducted in June, the article notes that in the first three months of the pandemic 44% of 18-34 year olds enrolled for the first time in online or mobile banking.

Overall, Fidelity National Information Services, a service provider to the banking industry, reported new mobile banking registrations increased by 200%, and mobile banking traffic increased 85%.

“Once customers experience the convenience of mobile, they very well may never go back to traditional banking,” the Forbes article says. The Boston Group found a quarter of the new remote banking users claim they will visit bank branches less frequently in the future or not at all.

While e-commerce has exploded during the pandemic, banks have taken steps to streamline the payment process in brick and mortar stores. Forbes says some banks upgraded physical debit and credit cards to enable tap to pay. “Consumer usage of platforms like Apple Pay and retailer deployment of embedded contactless payment terminals like Square has also reached unprecedented levels,” the article reports.

In one area that before COVID hadn’t attained much traction, fintech startups and the industry generally have seen a spurt in demand for money management tools. Though 75% of respondents to a survey reported never using a personal finance app, since the pandemic 16% have. Here, it’s Gen Z and Boomers that are more aggressively turning to these services. A SYKES survey reported 23% of Gen Z and 18% of Boomers said they were new users to personal finance and budget apps.

“Fintech is an ever-evolving landscape — and it’s one that the pandemic has sent shock waves rippling throughout,” says Forbes, which concludes on this note: “Thanks to fundamental shifts in the way consumers perceive and depend upon digital finance tools today, these fintech trends just may stick around long after people have holstered their hand sanitizer.”

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