06Jun

Most businesses in the US are too small to have a full-time HR professional, let alone a compliance officer. Yet, in these dramatically different times it can be a costly mistake to not keep up with rules and laws that are changing rapidly and for the first time being applied to at-home workers.

Writing for HR.com, Dan Marzullo says COVID-19 is making it “more important than ever for businesses of all sizes to make sure they’re abiding by HR compliance.”

Large corporations have HR compliance officers to monitor labor laws and requirements, and ensure the company – and employees — are complying with the often complex rules. They train managers in the rules and help them work through difficult situations.

But large or small, all businesses are required to comply with the laws. As the well known adage goes, “Ignorance of the law is no excuse.”

So what’s a small or even mid-sized business to do? Marzullo, who himself runs a small business in Colorado, offers a solution: “This is a role that can be outsourced.”

In fact, it is usual for HR professionals who serve on a consulting basis to wear both hats. While an HR compliance officer is a specialist and an HR professional fills multiple roles, the jobs are not exclusive and have duties that overlap. Unless your business has employees in several states working in different locations, an experienced outsourced HR professional will be able to keep the business on the right side of the rules.

Marzullo notes that one of the first tasks an outsourced HR professional typically faces with a new client is updating their employee handbook. Or creating one for the first time.

“It’s a critical document for any business because it serves as a communication tool to define your company’s procedures, policies, and how you conduct business,” he writes.

If you haven’t reviewed your handbook since before the COVID pandemic, read through it now. Does it mention remote work, flex time, remote work schedules? What does it say about who pays for work at home internet access or the equipment? Anything?

Probably not, yet these are now common issues that every business will confront sooner or later.

Noting that worker’s comp claims for carpal tunnel were on the rise before we all started working from home, Marzullo says an HR professional can help to head off these claims by training employees how to avoid injury.

Having an HR consultant on retainer is not the only way for a small business to ensure compliance with the rules. Hiring a part-timer or even a temp to put the workplace in order is an option Green Key Resources can help you with.

From anywhere in the US, give us a call at 212.683.1988 and we’ll show you what we can do for you.

Photo by Kelly Sikkema on Unsplash

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Jun 6, 2023

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Jun 6, 2023

The ‘Radical Reinvention’ of Human Resources

Now is the time for a “radical reinvention of human resources,” declares a report from IBM’s Institute for Business Value.

Businesses are adapting to the rapidly and dramatically changing world, says the report, prefacing the findings and recommendations from a survey of more than 1,500 HR executives from a variety of industries.

How they engage with employees must also change. “Enterprises now must become inherently humanized, build engagement with remote employees, foster trust in uncertain times and cultivate a resilient, diverse workforce capable of facing whatever the future may hold.”

This, says the report, is HR 3.0.

HR thought leader Josh Bersin, who collaborated with IBM on the report, explains what that means in his introduction:

“Traditional HR 1.0 departments focus on compliance, administration, and highly efficient service delivery.

“HR 2.0 teams move toward integrated centers of excellence, and focus on training and empowering business partners to deliver solutions at the point of need.

“HR 3.0, which only 10 percent of companies have achieved, turns HR into an agile consulting organization, one that not only delivers efficient services, but also practices design thinking to push innovative solutions, cognitive tools, and transparency into the organization.”

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The report found substantial agreement among the surveyed executives on the key ingredients of HR 3.0, but uncertainty among them about how to evolve their operation. Providing that guidance is the essence of the report.

After studying multiple HR practices, Bersin and IBM identified 10 “Action Areas” drawn from what the most successful companies are doing. “Our analysis has identified ten priority Action Areas critical to the HR 3.0 model. The Action Areas span the breadth of the human resources function, in some cases wholly reinventing traditional people practices.”

These 10 are:

  1. Measure employee performance continuously and transparently
  2. Invest in the new role of leadership
  3. Build and apply capabilities in agile and design thinking
  4. Pay for performance — and skills — in a fair and transparent way
  5. Continuously build skills in the flow of work
  6. Design intentional experiences for employees
  7. Modernize your HR technology portfolio
  8. Apply data-driven insights
  9. Reorient and reskill your HR business partners
  10. Source talent strategically

Though few companies are on the path to 3.0, those that don’t begin to evolve will be left behind.

“Even as leading companies transform their HR model, it’s clear HR 3.0 is not a destination, just a way station. The world is changing too quickly to allow even a hint of complacency,” the report concludes.

“As we continue to face unprecedented opportunities to build better businesses and a much better world, an HR 4.0 will evolve as a model to help us keep doing just that.”

Image by David Mark

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