Investing in our people is not an afterthought. It is central to how we operate, how we grow, and how we deliver for our employees, clients, and candidates. That commitment recently took an important step forward with the launch of our dedicated Learning and Development function, led by Matthew Billig, Learning and Development Manager.
Matthew joined Green Key with a unique opportunity: to build Learning and Development from the ground up. Rather than adopting a one‑size‑fits‑all approach, the focus has been on creating a learning function rooted in Green Key’s culture, business goals, and the real demands of our work.
“What excited me most was the chance to build something that truly reflects Green Key’s culture and business goals, instead of retrofitting a generic model,” Matthew shares. “Starting from the ground up meant listening closely to leaders and employees, understanding what success looks like here, and designing learning that actually helps people perform better in their roles.”
Learning designed for the business and the people behind it
As Green Key continues to scale, Learning and Development plays a key role in ensuring our recruiters and internal teams stay sharp, confident, and adaptable. Matthew’s approach begins with a clear understanding of the business today and where it is headed next.
“I look at where Green Key is now, where we’re going, and what skills and behaviors will matter most as we grow,” he explains. “From there, I work closely with leaders and teams to identify real performance gaps and opportunities.”
That insight drives learning across the full employee lifecycle, from onboarding and foundational recruiting skills to leadership development and long‑term career progression.
Learning you can apply immediately
What truly sets Green Key’s Learning and Development approach apart is its emphasis on practicality. Training is designed to fit seamlessly into day‑to‑day work and to deliver value right away.
“I design learning with application as the end goal,” Matthew says. “Programs are scenario‑based, focused on real business challenges, and delivered in bite‑sized moments that fit naturally into the flow of work.”
Through hands‑on practice, reflection, and clear takeaways, team members are able to apply what they learn immediately. This not only supports individual career growth, but also strengthens the experience we provide to candidates and clients.
Building a foundation for long‑term growth
One of the most meaningful milestones so far has been laying the groundwork for Green Key’s learning ecosystem, including the development of our new talent farm system. This program is designed to support how Green Key attracts, develops, and grows talent over time.
“Knowing we’re putting the right structure in place to support long‑term growth makes the work incredibly meaningful,” Matthew reflects.
In a fast‑moving organization, focus and prioritization are essential. By staying closely aligned with leadership and concentrating on high‑impact initiatives, Learning and Development remains flexible while continuing to evolve alongside the business.
Creating something that lasts
When asked what he enjoys most about working at Green Key, Matthew points to the opportunity to build something with lasting impact.
“Long‑term success comes from investing in our people,” he says. “Learning and Development helps make that investment intentional and consistent, so employees are prepared not just for their current roles, but for what comes next.”
At Green Key, Learning and Development is about putting people first and supporting meaningful, long‑term career growth. We are always looking for professionals who are eager to learn, grow, and make an impact. Ready to learn more? Visit our Join Green Key page to get an inside look at what it’s like to work at Green Key, then head to our Jobs page to explore current internal job openings!
