Equipment Engineering Technician

Summary:

We are looking for a detailed-oriented and motivated technical support professional with strong technical abilities to join its growing team. The ideal candidate would have a great attitude with a dynamic skillset that is willing to help with all aspects of product repairs, demonstration, installation, and troubleshooting by phone and/or onsite/lab. Manage, report, and complete service calls, RMAs, QA, and any service logistical and inventory control operation, while taking an active part in driving and achieving corporate goals and objectives.

Responsibilities:

• Technical support and call center initiatives for client products in a variety of industries ranging from consumer electronics to professional medical equipment and packaging machinery.
• Systems troubleshooting and repairs in a lab or onsite for various clients.
• Learn and use software and hardware to diagnose errors or technical problems and determine proper solutions. 
• Complete ATP testing per QA process.
• Follow and write work procedures and produce timely and detailed service reports. 
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.

Requirements:

• Extensive knowledge of electrical systems, both hardware and software applications.
• Skilled in using diagnostic tools and equipment with the ability to troubleshoot and resolve complex technical issues.
• Exceptional attention to detail, ensuring equipment precision, accurate reporting, and adherence to safety protocols.
• Demonstrates initiative and advanced customer service skills, with strong communication abilities.
• Capable of producing clear, concise reports and documentation.
• Proven team player with leadership abilities and a willingness to assist colleagues.
• Proficient in computer applications and web-based technologies.
• Holds a relevant technical degree and certifications.