Learning and Development Specialist

Key Responsibilities:

• Conduct regular needs assessments to identify learning requirements and recommend effective solutions to enhance front-line product knowledge.
• Continuously evaluate the skills and competencies necessary to support product knowledge and improve sales performance.
• Design and develop learning and development programs tailored to front-line product knowledge.
• Apply instructional design principles and adult learning theories to create engaging training content.
• Develop courses for various delivery formats, including in-person, web-based, and eLearning.
• Create comprehensive training plans, timelines, and schedules.
• Oversee the training calendar and coordinate with business units to align training schedules.
• Facilitate training sessions, seminars, and workshops for employees at all levels using a variety of instructional methods (e.g., instructor-led, virtual, web-based).
• Develop supporting materials, such as PowerPoint presentations, manuals, guides, visual aids, and tutorials.
• Collaborate with subject matter experts to ensure training content is accurate and relevant.
• Review course designs with key stakeholders to ensure alignment with business needs.
• Create interactive exercises and activities that enhance the learning experience.
• Establish testing criteria to evaluate learner progress and performance.
• Continuously assess and evaluate training programs to measure their effectiveness and make improvements.
• Design and implement interactive training solutions to meet objectives and improve employee performance.
• Integrate feedback and evaluation results into future training content and updates.
• Maintain eLearning user profiles, courses, and platform settings.
• Stay current with instructional design best practices and innovations.
• Provide coaching and mentorship to learners and staff.
• Regularly update training materials to ensure accuracy and consistency.
• Travel as needed.
• Perform additional duties and special projects as assigned.

Requirements:

• Bachelor's degree required; Master's degree in HR, Leadership, or Adult Education preferred.
• Training certifications preferred.
• At least five years of experience in a training specialist role.
• Strong verbal and written communication skills.
• Excellent time management and facilitation abilities.
• Experience with online course authoring tools and administering a Learning Management System (LMS).
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel).
• Experience in the credit union or financial services industry preferred.
• High ethical standards.
• Technologically savvy.
• Ability to thrive in a fast-paced, high-volume environment while meeting deadlines and maintaining exceptional attention to detail.