Associate Director, IT Business Partner

Introduction:

At Alexion, a division of AstraZeneca, we are dedicated to transforming the lives of patients afflicted by rare and devastating diseases. As Associate Director, IT Business Partner, you will play a pivotal role in driving strategic IT initiatives for the US Commercial and Patient Services organizations. This position is based in Boston, MA. Flexibility, innovation, and a passion for improving patient outcomes are key to our mission.

Key Responsibilities:

• Serve as a strategic IT business partner to the Patient Services Organization aligning technology roadmaps with business priorities.
• Collaborate with Commercial and Patient Services and cross-functional leadership to build detailed launch plans for new product introductions.
• Contribute to the development of patient services engagement plans and drive the execution strategy for new indications.
• Manage a portfolio of Patient Services IT projects in ServiceNow and ensure their success as they are managed from a demand to a project
• Build and maintain strategic relationships with both internal and external collaborators, including patient advocacy organizations and other allied groups.
• Showcase and deliver outstanding patient engagement tools and applications, especially innovative ones such as Gen-AI across the patient journey.
• Coordinate and implement business process design and technology solutions with the IT Service Delivery Team, adhering to SDLC and Agile principles with a focus to transform into a Product Oriented organization.
• Develop roadmaps and ensure alignment with global commercial and patient service objectives.
• Analyze and provide insights into project portfolios, ensuring proper documentation and compliance, quality and regulatory compliance.
• Manage project portfolios and work closely with senior leadership to understand evolving needs.
• Lead requirements gathering and documentation of user stories, creating work plans, and guiding teams to deliver successful outcomes.

Essential Skills & Experience:

• Bachelor’s Degree
• Minimum of 7 years of experience in managing complex cross-functional IT environments, preferably within the Biotech or Pharmaceutical industry.
• Proven track record in business partnering, with experience in Salesforce, especially Health Cloud and Healthcare & Life Science, Service Cloud Voice or Experience Cloud
• Strong understanding of SDLC guidelines, Agile methodologies, and corporate compliance regulations.
• Excellent communication, organizational, and influencing skills.
• Ability to work effectively in a multi-disciplined, multi-functional matrix organization.
• Willingness to travel up to 20%.

Preferred Qualifications:

• Master’s degree preferred.
• Experience with Patient Services Applications and analytical tools.
• Extensive knowledge of patient engagement trends and interactions.
• Strong leadership and team management skills.