Medical Receptionist

Medical receptionists are responsible for providing a great first impression by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Essential Functions:

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.

• Schedule new appointments and coordinate follow up appointments.

• Process insurance information to determine patient eligibility and collect copays accurately.

• Check-in patients upon arrival and assist with completion of paperwork when needed.

• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.

• Check/prepare lab or imaging reports.

• Verify accuracy of patient information and make appropriate changes or updates in records.

• Conduct follow-up reminder calls to patients when needed.

• Answer phone calls and handle all inquiries in a prompt and professional manner.

• Help patients in distress by responding to emergencies.

• Handle sensitive and confidential patient data appropriately.

• Other related duties as assigned by office manager.

Qualifications:

• Highschool diploma or equivalent preferred.

• Bilingual in English and Spanish required.

• Excellent verbal, written, and interpersonal communication skills.

• Strong sense of accountability.

• Dedication to patient satisfaction and safety.

• Adaptability and flexibility able to work in different offices.

• Ability to work independently and in a team environment.

• Strong organizational skills with ability to manage competing priorities.

• EMR system familiarity preferred.