Field Service Engineer

We’re seeking a skilled Field Service Engineer (FSE) to join our clients service team supporting advanced medical devices used in dermatology practices. This role involves installation, preventative maintenance, troubleshooting, and customer support across a designated regional territory. The FSE will be the primary technical resource for clinics, private practices, and med spas using our laser-based systems.

Territory includes: Glen Burnie, Brooklyn Park, Linthicum Heights, Baltimore Highlands, Cherry Hill, Silver Spring, Bethesda, Columbia, Pikesville, Lutherville, Aberdeen, Bainbridge, Edgewood, Potomac.

Key Responsibilities:

• Install, maintain, troubleshoot, and remove medical device equipment at customer sites
• Perform scheduled preventative maintenance on all supported systems
• Deliver timely and effective support in accordance with company service standards
• Provide responsive phone support and remote troubleshooting when appropriate
• Establish and maintain strong customer relationships with clinical users
• Manage territory logistics including travel, scheduling, and service documentation
• Complete service reports and relevant documentation accurately and on time
• Collaborate effectively with internal teams and field-based sales colleagues

Qualifications:

• Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or equivalent work experience
• 3+ years of field service experience with complex medical or technical devices
• Previous experience managing a regional territory independently
• Knowledge of laser systems or multidisciplinary medical equipment preferred
• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Proficient in Microsoft Office and standard reporting tools
• Customer-service mindset with a collaborative attitude

This role is ideal for someone who enjoys working independently, building customer relationships, and solving technical challenges in the field. Travel throughout the assigned territory is required.