Senior People Operations Associate & Receptionist

About the Role

Our client is seeking an experienced Sr. People Operations Associate & Receptionist to play a key role in supporting both the People & Culture function and front office operations. This position combines HR operational support with day-to-day office management, ensuring a smooth, welcoming experience for employees, visitors, and guests.

The individual in this role will oversee reception duties, coordinate office services, manage relationships with vendors and building management, and provide administrative support to the HR team. They will also assist with benefits administration, including open enrollment planning and compliance with applicable regulations. Additionally, this role will contribute to projects aimed at streamlining HR processes, improving operational efficiency, and strengthening employee engagement.

This is an on-site role requiring at least four days per week in the office. The position reports directly to the Director of People Operations.

Key Responsibilities

• Serve as the primary point of contact for visitors, guests, and incoming inquiries at the reception area.
• Oversee office operations, including supply management, vendor coordination, deliveries, and building service requests.
• Support benefits administration processes, including open enrollment, compliance with HIPAA, ACA, ERISA, and COBRA, and liaising with benefit providers.
• Assist with HR initiatives related to process improvement, employee engagement, and organizational culture.
• Maintain HR data and generate reports using HRIS systems.
• Provide administrative support for People & Culture projects and events.
• Ensure a professional, organized, and welcoming office environment.
• Handle confidential information with discretion and integrity.

Qualifications

• Minimum of 5 years of experience in HR, office management, or a related field.
• Working knowledge of benefits administration and relevant compliance requirements (HIPAA, ACA, ERISA, COBRA).
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and SharePoint, as well as HRIS and reporting tools.
• Strong organizational and multitasking skills with keen attention to detail.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills with a team-oriented mindset.
• Ability to exercise sound judgment and maintain confidentiality in sensitive matters.
• A proactive, self-motivated approach with a strong sense of initiative.

Work Schedule

• Hybrid schedule with at least four days per week in-office.