Customer Service Representative

Overview

• Join a dynamic team as a Customer Service Representative on a contract basis.
• Handle inbound inquiry and complaint calls with professionalism and efficiency.
• Work onsite in a structured environment to support tenant service requests.
• Opportunity for temp-to-perm transition based on performance and business needs.
• Collaborate with building staff, contractors, and vendors to resolve issues.
• Utilize your organizational skills to manage work orders and tenant correspondence.
• Gain experience in a fast-paced commercial real estate environment.
• Work hours are Monday to Friday, 8 AM to 4 PM.

Key Responsibilities & Duties

• Respond to inbound service calls, addressing tenant inquiries and complaints effectively.
• Enter service requests into the Work Order System and ensure timely follow-up.
• Coordinate with contractors and building staff to resolve tenant issues.
• Notify managers of recurring tenant issues or significant problems.
• Maintain insurance and legal files, assisting with depositions and subpoenas.
• Cover receptionist duties during lunch breaks and other times as needed.
• Order telephone lines and equipment, and issue lease packages.
• Schedule tenant move-ins and move-outs, maintaining insurance certificates.
• Manage work order billing and registrations for company vehicles.

Job Requirements

• Associate of Applied Science (AAS) degree or equivalent education required.
• Minimum of 1 year of customer service experience; 2 years preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong organizational skills and ability to multitask effectively.
• Excellent communication skills and ability to handle challenging situations.
• Experience with service programs and work order systems is advantageous.
• Ability to work onsite Monday to Friday, 8 AM to 4 PM.
• Detail-oriented with a focus on delivering exceptional customer service.