Join as a Customer Service Representative and enhance your dispatch coordination skills. Collaborate with a supportive team in a structured, fast-paced environment. Opportunity for temp-to-hire conversion.
Customer Service Representative
in Professional Services ContractJob Detail
Job Description
Overview
- Join a dynamic team as a Customer Service Representative, managing dispatch operations and ensuring efficient service delivery in a fast-paced environment.
- This contract role offers an opportunity to gain hands-on experience in transportation coordination and customer interaction.
- Work onsite Monday to Friday, 9 AM to 5 PM, with potential for temp-to-hire conversion.
- Collaborate with a supportive team to maintain operational excellence and address customer needs effectively.
- Utilize dispatch software to monitor and track vehicle and personnel status, ensuring timely service delivery.
- Contribute to emergency response efforts, providing solutions promptly and maintaining customer satisfaction.
- Enhance your skills in communication, organization, and multitasking within a structured work environment.
Key Responsibilities & Duties
- Coordinate and manage the dispatch of vehicles and personnel for efficient operations.
- Monitor and track the status of dispatched vehicles and personnel using dispatch software.
- Communicate effectively with drivers, customers, and stakeholders to ensure service quality.
- Maintain accurate records of dispatch activities and operational data.
- Handle emergency situations, providing prompt solutions to minimize disruptions.
- Assist with customer screening processes as needed, ensuring compliance and efficiency.
- Collaborate with team members to address operational challenges and improve processes.
Job Requirements
- Associate of Applied Science (AAS) or equivalent educational background required.
- Minimum of 3 years of experience in dispatch or a similar role; 4 years preferred.
- Proven ability to work under pressure and handle emergency situations effectively.
- Strong organizational and multitasking skills to manage dispatch operations efficiently.
- Excellent communication and interpersonal skills for customer and team interactions.
- Familiarity with dispatch software and tools to monitor and track operations.
- Experience with customer screening processes is preferred but not required.
- ShareAustin:
Related Jobs
- Join a dynamic team as an Accounts Payable Administrator in a corporate setting. Process high-volume invoices with accuracy and efficiency while collaborating with a supportive team. Enhance your career with growth opportunities in a professional environment.