It Support

Overview

• Provide on-site IT support for healthcare clients across multiple locations, ensuring seamless operations and resolving technical issues promptly.
• Act as the initial point of contact for resolving client requests and delivering exceptional customer service experiences daily.
• Leverage organizational resources to address complex client issues efficiently, following standard escalation procedures.
• Support the usability of desktop computers, mobile devices, telephony systems, servers, storage, networking, and software.
• Perform advanced troubleshooting, including virus, malware, and ransomware mediation, ensuring system security and functionality.
• Install and upgrade Microsoft Windows Server Operating Systems and manage virtual environments using VMware ESXi and Hyper-V.
• Collaborate with vendor representatives to resolve hardware and software issues effectively.
• Maintain high-quality documentation and ensure professional server room cable management practices.

Key Responsibilities & Duties

• Resolve service tickets and troubleshoot client emergencies with minimal oversight, escalating complex issues as needed.
• Assist clients with system design, installation, configuration, and ongoing usability of technical systems and equipment.
• Perform scheduled maintenance and emergency repairs of client technical systems and equipment.
• Diagnose, troubleshoot, repair, and debug complex technical systems and software issues.
• Ensure client network closets are organized, labeled, and documented accurately.
• Participate in project planning, solution delivery, and mentoring team members on improved processes.
• Comply with safety requirements and demonstrate a proactive approach toward health, safety, and quality standards.
• Maintain local spare parts inventories and record time, travel expenses, and client log records accurately.

Job Requirements

• Bachelor of Science in a technology-related field or equivalent education and work experience.
• Minimum of 1-2 years as a Systems Engineer or similar role in Microsoft environments.
• Preferred certifications include Network+, Server+, Windows Server 70-410, 98-365, or equivalent.
• Proficiency in Windows servers, Active Directory, SQL, SharePoint, Exchange Servers, and Backup Technologies.
• Knowledge of VMware, Citrix, VPN, Terminal Services, VoIP, and vendor-specific hardware/software.
• Strong problem-solving and client relationship skills with excellent communication abilities.
• Ability to learn and retain new technology skills and troubleshooting processes effectively.
• Valid state driver’s license and reliable transportation for travel within a 130-mile radius.