Credit And Collections Specialist

Overview

• Join a dynamic organization as a Credit and Collections Specialist, managing customer accounts and ensuring timely payments while maintaining positive relationships.
• Utilize your expertise in credit evaluation and account reconciliation to support financial operations and customer satisfaction.
• Contribute to the financial health of the organization by ensuring efficient collections and accurate customer information management.
• Collaborate with internal teams and customers to resolve payment discrepancies and disputes professionally.
• Enhance your skills in credit analysis and ERP systems while providing backup support for cash application tasks.
• Work in a fast-paced environment with opportunities for cross-training and professional development.
• Contribute to the success of the accounts receivable department by achieving monthly collection goals.
• Be part of a team that values accuracy, efficiency, and customer relationships.

Key Responsibilities & Duties

• Manage collections for current and past due balances in assigned portfolio through phone and email communication.
• Maintain and update customer contact information systematically for effective communication.
• Conduct professional collection calls and follow-up emails to ensure timely payments.
• Foster positive customer relationships and collaborate with internal teams for collection efforts.
• Research and resolve payment discrepancies, perform account reconciliations, and address customer inquiries.
• Evaluate creditworthiness of new customers, set credit limits, and establish payment terms in ERP systems.
• Assist the Accounts Receivable Manager in periodic credit reviews of existing customers.
• Provide backup coverage for cash application tasks as needed.

Job Requirements

• Bachelor of Arts (BA) degree required, preferably in a related field.
• Minimum of 5 years of experience in credit and collections roles.
• Proficiency in Microsoft Office Suite, including Excel (pivot tables and VLOOKUP).
• Strong written and verbal communication skills for professional customer interaction.
• Experience with credit reporting agencies such as Dun & Bradstreet.
• Ability to work onsite during standard business hours (8:30 AM – 5:30 PM).
• Detail-oriented with a focus on accuracy and efficiency in financial operations.