Head Of Operations

Overview

• Lead operational excellence within an alternative investment platform, overseeing client-facing support and technical operations.
• Drive process improvements, foster cross-functional collaboration, and manage escalations for complex issues.
• Ensure seamless fund launches and exceptional client experiences through strategic oversight and day-to-day operations.
• Mentor and develop a high-performing team, aligning resources and meeting service level agreements.
• Collaborate with internal teams to deliver best-in-class execution and support business development efforts.
• Leverage data analysis tools to inform decision-making and drive continuous improvement.
• Identify and implement automation and process enhancements for scalability and efficiency.
• Provide transparent updates to senior leadership, ensuring alignment with organizational strategy.
• Apply emerging technologies, including GenAI, to operational solutions.

Key Responsibilities & Duties

• Lead platform operations across the alternative investment lifecycle, including fund configuration and white-label support.
• Manage and mentor the team, fostering collaboration and ensuring seamless business-as-usual activities.
• Serve as an escalation point and subject matter expert, building trust with stakeholders.
• Design and implement process improvements to enhance operational efficiency and scalability.
• Utilize data analysis tools to support decision-making and drive continuous improvement.
• Lead impactful projects from initiation through execution, including risk mitigation and delivery.
• Collaborate with internal teams to deliver high-quality execution and support business development.
• Ensure seamless data and cash flow reconciliation with custodians and fund administrators.
• Provide updates to senior leadership, ensuring accountability and strategic alignment.

Job Requirements

• Bachelor’s degree in business, economics, finance, or related field; advanced degree preferred.
• 10+ years of experience in alternative investment operations; 15+ years preferred.
• Proven track record in leading and developing operational teams.
• Strong technical and analytical skills, including proficiency in Excel, SQL, and Tableau.
• Experience with emerging technologies, including GenAI, and their application in operations.
• Exceptional organizational, communication, and relationship-management skills.
• Ability to manage complex counterparties and ensure seamless reconciliation processes.
• Demonstrated ability to thrive in fast-paced environments and manage competing priorities.
• Familiarity with fund administrators, custodians, and reporting providers preferred.