Patient Service Representative

Overview

• Serve as the first point of contact for patients, ensuring a welcoming and professional environment.
• Handle patient registration and insurance verification with accuracy and efficiency.
• Support outpatient operations by managing scheduling and appointment coordination.
• Maintain a professional demeanor in a fast-paced healthcare setting.
• Collaborate with healthcare professionals to ensure seamless patient experiences.
• Utilize multitasking skills to manage front desk operations effectively.
• Contribute to the overall efficiency and success of the healthcare facility.

Key Responsibilities & Duties

• Greet patients and visitors, providing exceptional customer service and assistance.
• Perform patient registration, ensuring accurate data entry and documentation.
• Verify insurance information and address any discrepancies promptly.
• Coordinate outpatient appointments and manage scheduling conflicts.
• Maintain confidentiality and adhere to HIPAA regulations in handling patient information.
• Assist in administrative tasks to support the healthcare team.
• Handle inquiries and resolve issues with professionalism and empathy.

Job Requirements

• High School Diploma or GED required.
• Minimum of 1 year of front desk or reception experience in a healthcare setting.
• Proficiency in insurance verification and patient registration processes.
• Ability to multitask and manage priorities in a fast-paced environment.
• Professional demeanor and excellent communication skills.
• Preferred experience in outpatient operations.
• Commitment to providing exceptional patient care and service.