Medical Assistant

Overview

• Provide clinical and administrative support to healthcare providers in an ambulatory care setting.
• Assist in patient care functions including vital signs, phlebotomy, and specimen collection.
• Ensure accurate documentation and data integrity within electronic medical records.
• Collaborate with healthcare teams to deliver age-specific and patient-centered care.
• Support referral coordination and follow-up for outpatient procedures and specialist appointments.
• Perform administrative duties including patient registration, scheduling, and payment processing.
• Maintain professionalism and adherence to confidentiality standards in all interactions.
• Participate in quality improvement initiatives and campaigns to enhance patient outcomes.

Key Responsibilities & Duties

• Greet patients and guests warmly, ensuring effective communication and timely assistance.
• Monitor patient flow and resolve issues related to registration and check-in processes.
• Schedule appointments accurately and verify insurance coverage as required.
• Perform direct patient care tasks under supervision, including physical examinations and diagnostic tests.
• Coordinate referrals and follow-ups with specialists, ensuring proper documentation and communication.
• Assist in outreach initiatives targeting at-risk patients to reduce emergency visits.
• Maintain effective communication with healthcare teams, patients, and families.
• Ensure compliance with organizational policies and procedures, including dress code and punctuality.

Job Requirements

• High School diploma or GED required; Associate degree preferred.
• Completion of accredited Medical Assistant Program or eligibility for certification within 18 months.
• Minimum 1 year experience as a Medical Assistant in ambulatory care; 3 years preferred.
• Proficiency in navigating electronic medical records systems.
• Strong understanding of medical terminology and customer service excellence.
• Ability to perform age-specific patient care functions and modify approaches accordingly.
• Flexibility to work varied hours between 8 AM and 6 PM.
• Commitment to maintaining patient confidentiality and professionalism.