Information Technology Support

Overview

• Provide technical support to end users, resolving hardware, software, and network issues efficiently.
• Collaborate with the engineering team to enhance system functionality and user experience.
• Maintain accurate documentation of technical issues and resolutions for knowledge base improvement.
• Educate users on new systems and best practices for effective technology utilization.
• Perform routine maintenance and updates on devices to ensure security and performance.
• Stay updated with industry trends and emerging technologies to enhance support services.
• Support clients onsite in Nanuet 2-3 days per week, with occasional travel required.
• Report directly to the Director of Engineering for guidance and collaboration.

Key Responsibilities & Duties

• Troubleshoot and resolve technical issues for hardware, software, and network systems.
• Provide proactive customer outreach to understand and address technical needs.
• Educate users on system applications and effective technology use.
• Document technical issues and resolutions to maintain organized records.
• Collaborate with team members to improve systems and user satisfaction.
• Perform regular device maintenance and updates to ensure optimal performance.
• Stay informed about industry trends and emerging technologies.
• Travel to client locations as needed, providing onsite technical support.

Job Requirements

• Bachelor of Science (BS) degree in a relevant field.
• Minimum of 3 years of experience in technical support or help desk roles.
• Preferred 5 years of experience in similar roles.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills with a customer-oriented approach.
• Familiarity with operating systems, applications, and network troubleshooting tools.
• Willingness to work onsite in Nanuet 2-3 days per week.
• Ability to travel occasionally to client locations.