Security Engineer

Overview

• Provide technical support and grow into a cybersecurity technician role.
• Gain exposure to cybersecurity tools, processes, and best practices.
• Assist with IT environment maintenance and end-user support.
• Ideal for candidates with a strong technical foundation and passion for security.
• Opportunity to advance your career in cybersecurity with provided training.
• Collaborate with IT and security teams in a hybrid work environment.
• Work in a dynamic and fast-paced setting, managing multiple tasks.
• Support mobile device management and endpoint tools.
• Participate in security awareness initiatives and end-user education.

Key Responsibilities & Duties

• Provide Level 1–2 technical support to end users via multiple channels.
• Troubleshoot hardware, software, network, and account-related issues.
• Manage user onboarding/offboarding, including account creation and equipment setup.
• Maintain accurate documentation of tickets, resolutions, and workflows.
• Perform routine system checks, updates, and patching for end-user machines.
• Assist with inventory management of laptops, peripherals, and software licenses.
• Learn to identify basic security risks and escalate them appropriately.
• Gain exposure to cybersecurity tools such as endpoint detection and MFA systems.
• Participate in introductory security tasks like log review and access audits.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field.
• 3–5 years of professional experience in Help Desk or IT Support roles.
• Strong troubleshooting skills across Windows and/or macOS environments.
• Experience supporting productivity tools like Microsoft 365, Slack, and Zoom.
• Interest in cybersecurity as a long-term career path is preferred.
• Exposure to Active Directory, Azure AD, SSO/MFA tools, or ticketing systems is beneficial.
• Foundational certifications like A+, Network+, or Security+ are advantageous.
• Excellent communication skills and a customer-centric mindset.
• Ability to manage multiple tasks in a fast-paced environment.