Help Desk Technician

Overview

• Provide comprehensive IT support services to users in an on-site environment, ensuring seamless operations and user satisfaction.
• Utilize a ticketing system to efficiently manage and resolve support queries and issues.
• Maintain accurate documentation and adhere to organizational rules and guidelines for IT processes.
• Follow strict change control procedures to ensure system stability and compliance.
• Support Microsoft 365 stack, including Exchange Online, SharePoint Online, Intune, and Azure AD.
• Perform basic systems administration tasks on Microsoft Windows Server Platforms and Active Directory.
• Provide end-user support for desktop and mobile devices, including troubleshooting and maintenance.
• Engage in periodic travel to customer office locations within the metropolitan area as required.

Key Responsibilities & Duties

• Deliver IT support services to users, ensuring timely resolution of technical issues.
• Utilize ticketing systems to track, manage, and resolve support queries effectively.
• Maintain comprehensive documentation for IT processes and user support activities.
• Adhere to change control procedures to ensure compliance and system stability.
• Support Microsoft 365 applications and services, including troubleshooting and configuration.
• Perform basic systems administration tasks, including Active Directory and Group Policy management.
• Provide desktop support for Microsoft Windows and Office applications, ensuring optimal functionality.
• Collaborate with team members to enhance IT support services and user experience.

Job Requirements

• Bachelor of Science (BS) degree in a relevant field is required.
• Minimum of 2 years of IT experience, preferably in desktop support or systems administration.
• Proficiency in Microsoft 365 applications, including Exchange Online, SharePoint Online, and Intune.
• Basic knowledge of Microsoft Windows Server Platforms, Active Directory, and Group Policy.
• Understanding of networking concepts and endpoint threat management solutions.
• Experience with virtualization platforms like VMware or Hyper-V is preferred.
• Familiarity with ConnectWise suite of products and other vendor solutions is advantageous.
• Ability to perform physical tasks, including lifting up to 50 lbs and extended periods of standing or sitting.